Support
Last updated October 10, 2026
Residents and guards
Ask your estate office. They manage your account. They can reset your password, fix the email you sign in with, set up your house, and switch accounts on or off.
- How do I sign in? Your estate office sends you your email and a starting password. Sign in with them, and the app asks you to choose your own password.
- Forgot your password? Ask your estate office to reset it. They'll send you a new starting password, and you'll choose your own again.
- Code not working at the gate? Each code works once, until it expires. Create a new one from Home.
- Can't create a new code? Your estate may limit how many codes a house can have open at once. Cancel one you don't need or wait for one to expire, or ask your estate office.
- Estate paused? Contact your estate office.
Estate admins
Contact Stalwart Crest: Talk to us or email support@stalwartcrest.com. If you forgot your password, we can reset it.